Terms & Conditions

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the Xpresslane website or the Xpresslane mobile application (hereinafter collectively, the Xpresslane run by Bueno Labs, having its registered office at A3, 701 Elita Promenade, JP Nagar, Bangalore – 560078, (hereinafter collectively, Bueno Labs) on any device and/or before availing any services offered by Xpresslane.

Use of the Website

As a condition of your use of this Website, you warrant that:

  • you possess the legal authority to create a binding legal obligation and enter into these Terms of Use.
  • you will use this Website in accordance with the Terms of Use,
  • you will provide your proper and accurate Name (as per Passport or any other official ID), Address, Email ID, Cell Number. You will be solely responsible for the Information provided and in case of any error or mistake in provision of information, Xpresslane will not be liable for the same
  • all information supplied by you on this Website is true, accurate, current and complete,
  • you will safeguard your login details – login ID and password and will supervise the same. You will be completely responsible for any use or misuse of your account by you and anyone other person other than you.
  • You will inform us immediately on becoming aware of and/or suspecting a case of any unauthorized use, disclosure and/or misuse of your access data or of your user account.

Bueno Labs retains the right in its sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

Xpresslane Services

Xpresslane service offers you the convenience of a single checkout process after registration on our website to all web pages and online merchants associated with us, without going through a separate registration process every time. The merchants associated with us are listed on our website and we update the same in the course of time. The transactions of users across these merchants using our service are guided under their respective T&Cs along with our Terms of Use. For the content provided by the merchants, the respective business is solely responsible only for those content that it actually operates.

Communication Policy

By accepting the T&Cs, You accept the following:

  • Xpresslane may send alerts to the mobile phone number provided by You while registering for the service or on any updated mobile number subsequently provided by you on the website, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages. Xpresslane shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert and cannot be held liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
  • The SMS/e-mail alert/push notification service provided by Xpresslane is an additional facility provided for your convenience and that it may be susceptible to error, omission and/or inaccuracy. You shall not hold Xpresslane liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility. Xpresslane shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.


Xpresslane does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the merchant websites. Xpresslane does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the merchant sites. Xpresslane accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Xpresslane is not responsible for any non-performance or breach of any contract entered into between merchant sites and users. Xpresslane shall not and is not required to mediate or resolve any dispute or disagreement between merchant sites and users.

Xpresslane does not at any point of time during any transaction between merchant and user come into or take possession of any of the products or services offered by merchant nor does it at any point gain title to or have any rights or claims over the products or services offered by merchant to the user.

At no time shall Xpresslane hold any right, title or interest over the products nor shall Xpresslane have any obligations or liabilities in respect of such contract entered into between merchants and users. Xpresslane is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the merchants that You transact with.

Refunds Policy

For the transactions performed by you through the Xpresslane Platform, money has been charged to Your card or bank account and non delivery of the product or service on the merchant site,Xpresslane cannot be held liable for refund of the money. The refund process to be initiated by the merchant site and the refund will be credited as per the respective merchant’s policy and your bank’s policy.

Site and its Content

This Site is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Site, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose.

Xpresslane grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details is mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

You understand that except for information, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Xpresslane cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Xpresslane may add, change, discontinue, remove or suspend any other Content or services posted on this Site, temporarily or permanently, at any time, without notice and without liability.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Xpresslane or otherwise. By displaying them on this Site, Xpresslane is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.

Xpresslane Rights

If you send any communications or materials to Xpresslane by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Xpresslane, as non-confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Xpresslane uses such material.

Termination; Agreement Violations

You agree that Xpresslane, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the platform and remove and discard on the platform all or any part of Your account, Your user profile, or Your recipient profile at any time. You agree that any termination of Your access to the Xpresslane Platform or any account You may have or portion thereof may be effected without prior notice, and You agree that Xpresslane will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Xpresslane may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Xpresslane Platform.

Others’ rights

If this Site contains bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
  • Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  • Falsify the origin or source of software or other material contained in a file that is uploaded
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
  • use this Website or its contents for any commercial purpose.
  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website.
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission or
  • ‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  • Not to host, display, upload, modify, publish, transmit, update or share the following:
    • Information belonging to another person for which the user does not have any right.
    • Information that is hateful, grossly harmful including harmful to minors, pedophilic, invasive of another privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
    • Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
    • Information that deceives or misleads the addressee about the origin of such message or communicates any information which is grossly offensive or menacing in nature.
    • Information that threatens the unity, integrity, defense, Security or Sovereignty of India, friendly relation with foreign states or Public order or cause incitement to the commission of any cognizable offence or prevents investigation of any offence or insulting any other nation.
    • Information that impersonates another person.

Xpresslane reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Xpresslane’s systems as well as its client’s interests are and remain, well-protected. Towards this end, Xpresslane may take various steps to verify and confirm the authenticity, enforceability and validity of your interactions on the site.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code). Sending a message to Xpresslane does not cause Xpresslane to have any special responsibility to you.

Disclaimer and No Warranties

You acknowledge that Xpresslane is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.

Xpresslane does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction

Xpresslane does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from merchants or service providers.

You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Xpresslane does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

General Provisions

Indemnification and Limitation of Liability:

You agree to indemnify, save, and hold Xpresslane, its affiliates, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.

In no event will Xpresslane be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will Xpresslane or any of its directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with Xpresslane, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less.


Xpresslane may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to Xpresslane must be sent by courier or registered mail to and Bueno Labs having its registered office at A3, 701 Elita Promenade, JP Nagar, Bangalore - 560078.


The failure of Xpresslane to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Xpresslane.


As the acceptance terms of Use constitute a valid and binding agreement, Xpresslane may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim referred to and decided by a Sole Arbitrator appointed and nominated by Xpresslane and you by agreeing to the terms and conditions herein consent to the Arbitration. The arbitration shall be conducted in Mumbai, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of Arbitration shall be English.

Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Bengaluru, India, necessary to protect the rights or the property of Xpresslane (or its agents, suppliers, and subcontractors), pending the completion of arbitration.

Governing Law and Forum for Disputes:

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against Xpresslane must be resolved by a court located in Bengaluru, India. You agree to submit to the personal jurisdiction of the courts located within Bengaluru, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.